Customer Care

CMAYA is planned to give you customers, not just sales. Thus is the Customer Care component that hands over maximum credibility to your customer care staff.  In short, CMAYA simply uplifts your customer care standards by means of its simple but intuitive interface, user friendly operations and in-depth information arrangement.

CMAYA Customer Care unit has the following powerful features.
  • Integrated IVR system that can detect the subscriber from mobile number
  • Subscriber details either auto detected or accessible at a click.
  • Ticketing system for subscriber complaints.
  • Subscriber complaint history available for reference.
  • Complaint ticket assignment based on area.
  • Real-time contact with field engineers through mobile application.
  • Field engineers can close the ticket once issue resolved.
  • Allows password reset and MAC address reset instantly during call.

Customer Care Screenshot

There are 3 main applications in the CMAYA suite.

CMAYA ensures that your interactions with your customers happen in the most cordial and convincing way.

Through CMAYA’s spontaneous and uncluttered interface, you can quickly add and access information, analyse feasibility and assist the customer till a fruitful conclusion of a service request.

With CMAYA, renewal becomes a fully integrated process. CMAYA has the intelligence to give you an overview of renewals done, heads up on the renewals approaching, and remind about the renewals pending. In addition, it presents compelling payment options and an efficient self-serve platform that will encourage your customers to renew on time. It also handles package upgrades and downgrades with utmost convenience to your subscribers.

CMAYA is planned to give you customers, not just sales. Thus is the Customer Care component that hands over maximum credibility to your customer care staff. In short, CMAYA simply uplifts your customer care standards by means of its simple but intuitive interface, user friendly operations and in-depth information arrangement.