CMAYA is planned to give you customers, not just sales. Thus is the Customer Care component that hands over maximum credibility to your customer care staff. In short, CMAYA simply uplifts your customer care standards by means of its simple but intuitive interface, user friendly operations and in-depth information arrangement.
CMAYA Customer Care unit has the following powerful features.
- Integrated IVR system that can detect the subscriber from mobile number
- Subscriber details either auto detected or accessible at a click.
- Ticketing system for subscriber complaints.
- Subscriber complaint history available for reference.
- Complaint ticket assignment based on area.
- Real-time contact with field engineers through mobile application.
- Field engineers can close the ticket once issue resolved.
- Allows password reset and MAC address reset instantly during call.