Enquiry Management

CMAYA ensures that your interactions with your customers happen in the most cordial and convincing way.

Through CMAYA’s spontaneous and uncluttered interface, you can quickly add and access information, analyse feasibility and assist the customer till a fruitful conclusion of a service request.

Convert Enquiries into actual sales!

CMAYA can add convenience to your enquiry management in terms of recording an enquiry, accessing relevant information and accelerating a service request. You will save time and win the confidence of your prospective customer. Result? Enquiries transform into actual business.

  • Feasibility of new enquires can be assessed using pre-defined data.
  • Package and tariff information are available for quick view.
  • Captures the new subscriber’s details for filling CAF
  • Unique subscriber id generation
Build a fruitful relationship with your subscribers

CMAYA will help you to treat your customers the way they expect from you. The system will enable you to quickly identify the subscriber, access a subscriber’s metadata, proactively follow up and close the open service requests, and provide insights on usage and package information. As the system adds promptness into your interactions with customers, what gets constructed is an everlasting relationship.

  • Existing subscriber is auto-identified using the registered mobile number
  • Details and service history of an existing subscriber is displayed for easy view.
  • Soft-copy of the subscriber’s documents available at a click.
  • Payment details of the subscriber is captured and displayed.
  • Subscriber information can be synced with the billing server in real-time.
  • Unique enquiry number generation and search option.
Do more than enquiry management!

Through CMAYA Enquiry Management, you will be in control of the overall workflow. You can see the status of all enquiries at any point of time, and thus proactively follow-up, escalate, or close out all open enquiries.

  • Trail of every enquiry shown with associated information.
  • Status of every enquiry, assignments, escalations and follow ups now easier.
  • Effective team management and work assignment.
  • Encourages result oriented inputs from every one at work.

Enquiry Management Screenshot

There are 3 main applications in the CMAYA suite.

With CMAYA, renewal becomes a fully integrated process. CMAYA has the intelligence to give you an overview of renewals done, heads up on the renewals approaching, and remind about the renewals pending. In addition, it presents compelling payment options and an efficient self-serve platform that will encourage your customers to renew on time. It also handles package upgrades and downgrades with utmost convenience to your subscribers.

CMAYA is planned to give you customers, not just sales. Thus is the Customer Care component that hands over maximum credibility to your customer care staff. In short, CMAYA simply uplifts your customer care standards by means of its simple but intuitive interface, user friendly operations and in-depth information arrangement.

CMAYA ensures that your interactions with your customers happen in the most cordial and convincing way.

Through CMAYA’s spontaneous and uncluttered interface, you can quickly add and access information, analyse feasibility and assist the customer till a fruitful conclusion of a service request.